Sheet Happens (Hiccupps)

On February 25, 2012, in Syndicated, by Association for Software Testing
You don’t have to look very hard to find definitions of quality. Some of them aren’t very good (boom! boom!) and one with a lot of currency runs along these lines: 

Quality is value to some person (who matters)

in this case quoted from James Bach’s Rapid Software Testing slides. 
Here’s the price ticket for toilet roll I saw in the supermarket this morning. It adds a new dimension to the phrase spending a penny
Is there a quality issue here? I’m not sure whether I matter much to Tesco and it’s arguable whether any value was lost by the use of this unfortunate abbreviation – I still bought some toilet paper – but if your customers are laughing at you rather than with you, there’s probably a quality issue somewhere.

Image: winnond /


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