Difficult, difficult, lemon difficult

After convincing myself to invest in a trip to Amsterdam (for EuroSTAR 2012) I thought the hard decisions were made… then I was faced with the task of actually deciding what tutorials and presentations to attend. As Simon Foster so eloquently put…

Support Your Test Team

If you can keep your head when all about you customers and colleagues are losing theirs and blaming it on you then, with apologies to Kipling, you’ll stand a decent chance of being comfortable in tech support.I often think about the crossover between s…