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No KPIs: Use Discussion (James Bach’s Blog)

On January 27, 2014, in Syndicated, by Association for Software Testing
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My son is ready to send the manuscript of his novel to publishers. It’s time to see what the interest is. In other words, we are going to beta on it. He made this decision tonight.

What is the quality level of his manuscript? There is no objective measure for that. Even if we might imagine “requirements” we could not say for sure if they are met. I can tell you that the novel is about 800 pages long, representing well more than 1,200 hours of his work alone. I have worked a lot on editing and review. The first half has been rewritten many times– maybe 20 or 30. It’s a mature draft.

The first third is good, in my opinion. I’m biased. I’ve read the parts I’ve read many many times. But it seems good to me. I cannot yet speak about the latter 2/3 because I haven’t gotten there yet. I know it will be good by the time we’ve completed the editing, because he’s using a methodical, competent editing process.

Here’s my point. My son, who relies on me to test his novel, has not asked me to quantify my process nor my results. I have not been asked for a KPI. He cares deeply about the quality of his work, but he doesn’t think that can be reduced to numbers. I think this is partly because my son is no longer a child. He doesn’t need me or anyone else to make complicated life simple for him.

How do you measure quality?

Gather relevant evidence through testing and other means. Then discuss that evidence.

That’s how it works for us. That’s how it works for publishers. That’s how it works for almost everything.

Who can’t accept this?

Children and liars.

But my company demands that I report quality in the form of an objective metric!

I’m sorry that you work for children and/or liars. You must feel awful.

 

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